FAQ

Order, Shipping, Etc.

Q: How long does it take to ship my order?

A: Orders are usually shipped within 3-5 business days after placing the order.

Q: When will my order arrive?

A: Shipping time is set by our delivery partners, according to the delivery method chosen by you. Additional details can be found in the order confirmation email you’ve received.

Q: How do I track my order?

A: Once shipped, you’ll get a confirmation email that includes a tracking number and additional information regarding tracking your order.

Q: What’s your return policy?

A: We allow the return of all items within 30 days of your original order’s date. If you’re interested in returning your items, send us an email with your order number and we’ll ship a return label.

Q: How do I make changes to an existing order?

A: Changes to an existing order can be made as long as the order is still in “processing” status. Please contact our team via email and we’ll make sure to apply the needed changes. If your order has already been shipped, we cannot apply any changes to it. If you are unhappy with your order when it arrives, please contact us for any changes you may require.

Q: What shipping options do you have?

A: Koombiyo, PickMe, etc

Q: Do you ship internationally?

A: We currently delivery within Sri Lanka only.

Q: Do you sell gift cards?

A: No

Q: Can I receive a refund?

A: If you are unhappy with the product you’ve received, you can get a refund.


FAQ - About the Company

Q: About the company

A: Apple Store was founded in 2021, with a goal to bring Apple products to every home across Sri Lanka.

Q: What payment methods do you accept?

A: We accept MasterCard, Visa, American Express, Bank deposit, Cash On Delivery, etc.

Q: What does the warranty cover?

A: The warranty covers defects in materials. It does not cover issues caused by damage due to shipment, handling, storage, accident, impact, abuse or misuse.

Q: Where are you located?

Liberty Plaza, Colombo 03, Sri Lanka.

Q: How can I contact you?

A: If you have a question, comment, suggestion or want to reach out for any other reason, you can contact our team at sales@applestorelk.com, +94 77 290 0000 or through our social media pages.

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